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Practice Charter

We are committed to giving you the best possible service. A satisfactory relationship between doctors and patients means that we have responsibilities to each other. Please help us to help you.


The practice computer is registered under the Data Protection Act and strict confidentiality is maintained. All staff are bound by strict rules of confidentiality.

The Practice Aims To:

  • treat you as an individual and give you courtesy and respect at all times
  • ensure that you receive the most appropriate care, given by suitably qualified people
  • give you full information about the service we offer
  • ensure that people involved in your care will give you their names and inform you of how you can contact them
  • ensure that surgery consultations will be readily available and a home visit will be offered to those patients who are too ill or infirm to be brought to the surgery
  • endeavour to start consultations on time, but please appreciate that delay is sometimes inevitable and, when this happens, we will try to keep you informed
  • consider any comments that you have to make on how we can improve the service that we offer
  • try to answer the telephones promptly and ensure there are sufficient staff available to do this
  • provide you with prompt and accurate information regarding test results
  • offer you advice on how to achieve a healthier lifestyle
  • offer advice on self-help in minor illnesses
  • offer an efficient service with regard to repeat prescriptions

Patients Can Help By:

  • treating the doctors and their staff with courtesy and respect
  • following medical advice that you are offered and taking any medication as advised
  • asking for an explanation if you do not understand any advice or treatment that is given to you
  • informing us if you change your name, address or telephone number
  • reading our practice booklet – it and this website will help you to get the best out of the services that we offer
  • asking for medical attention in the evenings, at night and weekends only in a situation where the patient cannot be brought to the surgery within normal hours
  • making requests for home visits before 10.00am and only in a situation where the patient cannot be brought to the surgery within normal hours
  • doing your best to keep appointments and notifying us as soon as possible if you cannot attend
  • endeavouring to be punctual; if you arrive later than your appointment time this may cause delays and inconvenience to other patients
  • requesting more than one appointment, if you wish more than one patient to be seen
  • keeping telephone calls as brief as possible and avoiding calling during peak morning for non-urgent matters
  • cancelling any hospital appointments which have been made for you if you cannot attend – this will enable another patient to be fitted in.

Medical Records

Information from medical records is strictly confidential and will only be divulged with your written consent.

Your medical records are kept on a secure computer network and information is shared strictly on a need-to-know basis, only with Priory Medical Centre staff and other health professionals when necessary to ensure good quality patient care.

As we are a training practice, our standards are assessed every three years by external doctors and a small sample of medical records may be made available to them, in strict confidence, to aid assessment.

Patient Participation Group

Dr Kevin Simms and the practice manager head this group which meets once every two months. If you would like to join the group please telephone Ms Brogan Purves, practice manager, on 261 4704.


Priory Medical Centre closes every second Monday of the month between 12.30 - 3.30pm for training purposes.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

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